FAQs

Yes. You can change or cancel an order anytime before the order cut-off time by going to your orders under “Account”.
Click on Account, select “Your orders”, select “Edit”, then remove products, adjust quantities or begin shopping for additional items. You must return to your cart, click “Save changes”, then “Continue checkout”, then “Place order”. You will know your changes were saved when you receive an email notification.

Yes. You can track your order by going to your account settings and clicking on “My Purchases” under “Profile”.

When you place your order, a hold will be put on your credit card. When we are ready to assemble your order, it will appear as a pending transaction. As soon as your order is delivered to your house or picked up at curbside, we will then proceed with your final transaction on your credit card. Our teammate will review your order with you before finalizing the order and payment. Please note, it may take 2-3 days for this final charge to appear on your credit card statement.
We recommend that you contact your financial institution to verify these transactions, as some institutions might take longer than 3 days to post the charge.

We carry products from Ontario food terminal & dry groceries from local suppliers.

We have similar pricing and match with top South Asian stores. In terms of promotions, it depends on our monthly offers. Once you’ve signed in and selected your location and time slot, the most accurate pricing and promotional information will be displayed prior to checkout.

Our product availability may differ by location and time slot. To see accurate product availability, pricing and promotions, always select your location and book a time slot before adding products to your cart. Please note that the flyer price you see is the price you’ll pay. Flyer pricing is applied the date you checkout, regardless of delivery or pick up date.

If an item(s) is out of stock at the time your order is being picked, we will substitute a similar item for you. When your order is assembled, a notification is sent to you advising of any substitutions or item(s) we were not able to fulfill. You have the option of refusing this substitution when reviewing your order with our delivery or curbside teammate, and you will not be charged for a substituted item, unless you approve it.

We have a freshness guarantee for delivery.
To make sure that you are receiving all of your items as fresh as possible, we partner closely with our suppliers and carefully monitor the shelf life of all our products in our warehouse.
Our warehouse and delivery vans are all temperature controlled - with specific compartments for room temperature, chilled, and frozen - to ensure your products are handled at the right temperature all the way from our warehouse to your door. Our delivery teammates do a final temperature check at delivery to ensure that nothing has been compromised in transit.

Please contact our Bazaaro Customer Care team on 437-870-1212 and we will be more than happy to make it right!

From the date of delivery, we allow customer to issue a refund in next 24 hours. We have mentioned expiration date on each product.

Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied.
Note that you must be available to receive your order during the time of delivery. If no one is present during your delivery, our delivery teammates will be unable to fulfill your order.

Delivery fee varies depending on the timeslot booked & city. The delivery charge applicable to each scheduled delivery window will be displayed on the delivery booking page. Please continue to check back often for the latest information. Your Bazaaro order fee is inclusive of assembly and delivery or pick-up. No hidden service fees or surcharges. Tipping is not expected, but you are welcome to tip your delivery teammate at the door for exceptional service.

Absolutely, simply register your address and if it is in our area, we will deliver. Please provide the necessary details for our delivery teammate to successfully delivery the order to you.
Our delivery vehicles are not equipped to handle some roads. If we cannot safely manoeuvre the delivery vehicle to your door, our delivery teammate will call you to make other arrangements.

Due to high order volumes and to ensure orders arrive during their scheduled delivery windows, Bazaaro may occasionally utilize a third-party delivery service which may use non-Bazaaro branded vehicles. This is part of our COVID-19 response to help serve more customers in this challenging time.

The safety of our delivery personnel and the public is paramount to us. We ask that you please ensure your walkways are cleared of any snow and ice. Our delivery staff is instructed to exercise caution when driving through inclement weather and other road hazards, which may result in delays. If your delivery will be delayed due to hazardous driving conditions, we will call or email you as soon as possible on that day to let you know.

We take privacy and security very seriously. We are implementing two-factor authentication (TFA) across all our digital channels to provide an additional layer of security for customer accounts.

Customers will be asked to authenticate when registering for a new account, or logging into an existing account with:

• A new device. Or
• A significantly different geo-location (such as another country). Or
• At time of expiry, approximately every couple of months, but this is subject to change.

This extra step is simply a verification step for your added security when making a payment online for your Bazaaro order

If you have any questions or concerns, please contact us at 437-870-1212 or care@bazaaro.ca